Although I am sure that just about everyone else in the world is writing (and happy) about Obama finally taking office I have a bit of a concern. Although I think he will be good for the country and the world I am sure, many things may be more out of his control that we realise. With everybody thinking that he will save us from all the horrors that the previous president created, I worry that he just might not be able to live up to these stratospheric level expectations… (and what will happen if/when he doesn’t?)
I logged into my Aeroplan a few days ago to check how many miles I had in my account and to my horror I had none (Used to have about 37 000). After doing a bit of reseach it turns out that with out my knowledge Aeroplan changed the rules and the miles expired and Aeroplan took them away. I see it as just plan stealing and completely unethical.
I phoned up the customer service for Aeroplan and the resprentative, Nel (he wouldn’t give me a last name), basically told me that I should have read my email. I never received an email from them regarding miles expiring. Blaming he customer just doesn’t seem like a good way to maintain a good customer relationship. He also lectured my on it being a loyalty program, my only response was that I have been loyal and never flown anything other than Air Canada. No apparent effort was made to contact me by another means.